1. Introduction
Welcome to QuotationX, operated by QuotationX (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our 3D printing quotation management platform.
By accessing or using QuotationX, you agree to this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our services immediately.
Our website address is: https://quotationx.com.
2. Information We Collect
2.1 Information You Provide Directly
When you register and use QuotationX, we collect:
- Account Information: Name, email address, company name, password (encrypted)
- Business Information: Product specifications, SKUs, pricing strategies, customer details
- Quotation Data: Product dimensions, materials, production processes, costs, and pricing
- Customer Information: Names, email addresses, and company details of your clients
- Communication Data: Support tickets, feedback, and correspondence with our team
2.2 Information Collected Automatically
When you access our platform, we automatically collect:
- Usage Data: Features accessed, actions performed, time spent on platform
- Device Information: Browser type, operating system, device type
- Log Data: IP address, access times, pages viewed, referring URLs
- Session Information: Authentication tokens, session identifiers
2.3 Information from Third-Party Services
If you choose to authenticate using social login providers, we receive:
- Google OAuth: Name, email address, profile picture
- Facebook Login: Name, email address, public profile information
We also integrate with:
- Google Cloud Storage: For file uploads and document storage
- SendGrid: For transactional email delivery
3. How We Use Your Information
We use your information to:
3.1 Provide and Maintain Services
- Create and manage your account
- Process and store your quotations and products
- Calculate costs and pricing based on your specifications
- Generate PDF quotations and reports
- Enable collaboration features within your organization
3.2 Improve Our Platform
- Analyze usage patterns to enhance features
- Debug technical issues and improve performance
- Develop new features based on user needs
- Ensure platform security and prevent fraud
3.3 Communicate with You
- Send account-related notifications
- Respond to support requests
- Provide product updates and announcements (with your consent)
- Send newsletter content (if subscribed)
3.4 Legal and Security Purposes
- Comply with legal obligations
- Enforce our Terms of Service
- Protect against fraudulent or illegal activities
- Protect the rights and safety of our users
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We share information only in these circumstances:
4.1 With Your Consent
- When you explicitly authorize us to share information
- When you choose to make certain information public
4.2 Service Providers
We share data with trusted third-party services that help us operate:
- Cloud Infrastructure: MongoDB Atlas for database hosting
- Email Services: SendGrid for transactional emails
- Storage: Google Cloud Storage for file uploads
- Analytics: Anonymous usage analytics providers
4.3 Business Transfers
If QuotationX is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4.4 Legal Requirements
We may disclose information if required by law or in response to:
- Court orders or subpoenas
- Government or regulatory requests
- To protect our rights or property
- To prevent harm to others
5. Data Security
We implement industry-standard security measures:
- Encryption: All passwords are encrypted using bcrypt
- Secure Transmission: HTTPS/TLS encryption for all data in transit
- Access Controls: Role-based access control and authentication
- Rate Limiting: Protection against brute force attacks
- Regular Updates: Security patches and dependency updates
- Secure Storage: Encrypted database connections and secure cloud storage
Despite our efforts, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
6. Data Retention
We retain your information for as long as:
- Your account remains active
- Necessary to provide our services
- Required for legal or business purposes
You may request deletion of your account and associated data at any time. Some information may be retained in anonymized form for analytical purposes.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
7.1 Access and Portability
- Request a copy of your personal information
- Export your quotations and product data
7.2 Correction
- Update or correct inaccurate information
- Modify your account details
7.3 Deletion
- Request deletion of your account
- Remove specific quotations or products
7.4 Restriction
- Limit how we use your information
- Opt-out of marketing communications
7.5 Objection
- Object to certain uses of your information
- Withdraw consent where applicable
To exercise these rights, contact us at privacy@quotationx.com.
8. Cookie Policy
We use essential cookies and similar technologies to:
- Maintain your session
- Remember your preferences
- Ensure platform security
You can control cookies through your browser settings, but disabling them may limit functionality.
9. Third-Party Links
Our platform may contain links to third-party websites or services (such as marketplace integrations). We are not responsible for their privacy practices. Please review their policies before providing any information.
10. Children’s Privacy
QuotationX is not intended for users under 18 years of age. We do not knowingly collect information from children. If we discover we have collected data from a child, we will promptly delete it.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.
12. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
13. European Privacy Rights (GDPR)
If you are in the European Economic Area, you have rights under the General Data Protection Regulation:
- Legal basis for processing is consent or legitimate interests
- Right to lodge a complaint with supervisory authorities
- Right to withdraw consent at any time
- Enhanced data portability rights
14. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by:
- Posting the new policy on our website
- Sending an email notification
- Displaying a notice in the application
The “Last Updated” date at the top indicates the latest revision.
15. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: privacy@quotationx.com
Support: support@quotationx.com
Data Protection Officer
If applicable, you can contact our Data Protection Officer at: dpo@quotationx.com
16. Additional Disclosures
16.1 Do Not Track Signals
We do not currently respond to Do Not Track (DNT) browser signals.
16.2 Data Breach Notification
In the event of a data breach that may affect your personal information, we will notify you in accordance with applicable laws.
16.3 Automated Decision Making
We do not use automated decision-making or profiling that produces legal effects.
By using QuotationX, you acknowledge that you have read and understood this Privacy Policy.